Order Tracking & Shipping
I Haven’t Received My Order, Where Is It?
If you have not received your package or a notification that it has shipped, it is likely that one or more products is on backorder. In the event that your order is on backorder, products will ship in 2 to 4 weeks from the date of purchase. You will receive an email notification when your order has been shipped.
Finally, if you have received a shipping confirmation but have not received your package, it is possible that USPS tried to deliver package, but there was no safe place to leave it. In this event, your package is most likely at your local post office. Please refer to the tracking number in your shipping confirmation email to check on the status of your shipment, or email us at email@example.com.
How Is My Package Shipped?
Once orders placed with Cramer’s have been processed, filled, and shipped from our warehouse, you will receive a shipping notification via email from USPS. Cramer’s Uniforms products ship via UPS or USPS depending on the size/weight of your package.
Will I need to sign for my package?
No, you will not need to sign for your Cramer’s package. But, for the security of your purchase, if there is not a secure place to leave the package or a note, USPS may return it to your local post office.
How long will it take to receive my school uniform order?
Any item with embroidery will ship within 5-8 business days of the final payment. Any in-stock plain items will ship within 3-5 business days of final payment. Orders are shipped when complete, if possible. Any item on backorder will take approximately 4-6 weeks. Please note: these are average processing times, and may fluctuate depending on the season.
Can I expedite my shipment?
No, products will ship via USPS ground depending on the size/weight of the package. Delivery time will depend on method of shipment, and the amount of products/customization in your order.
Why is my product backordered?
Due to the custom nature of our business, and the disproportionately high volume of sales during the months of August & September, occasionally a product will be placed on a temporary backorder. Manufacturing of most items take between 4&6 weeks. Rest assured we will ship the items to you as soon as they become available for shipment.
When will my backordered item arrive?
We make every effort to ship out backordered items as quickly as possible. Backorders can take up to 4-6 weeks to ship from the date of final payment, but items typically do arrive sooner.
Will I receive my backordered item in time for school?
If your backorder was placed before our August 1 school delivery guarantee date, you will receive your product in time for the start of the school year.
I ordered a half size for my child, but the product doesn’t fit.
There is a big difference between a child’s 7 and a 7 ½. A size 7 is a standard girl’s size, whereas any size with the ½ behind it is a “half” or plus size. A size 7 ½ is not the size between a 7 or 8 in girls. The girls or teens plus or half size is for a fuller figured child. If your child normally wears a regular child’s size, please do not order a half (1/2) or plus size.
My child doesn’t fit in any of the sizes listed. Can I still order a uniform through Cramer’s?
Special orders are placed when a student needs a size larger or smaller than those offered within our range. (for example, pants with a waist size larger than we carry, or a skirt with an extra 5 inches in length would be placed as special orders). Please note that special orders cannot be placed to customize an item if a customer simply wants a shorter length or falls between two sizes. Additionally, special orders can only be taken for schools we service. Special orders can can take up to 8-12 weeks to arrive.
If you would like to place a special order, please visit one of our locations.
Can I order a special size online?
No. To place a special order, you must visit one of our locations.
Does Cramer’s do alterations?
No, Cramer’s Uniforms does not do alterations. However, our products are made with generous hems on all pants and skirts, growth tabs on the inside of our boys’ pants & shorts, and easy-adjust buttons on our ladies’ kilts to allow for growth.
Does Cramer’s sell shoes at their retail stores?
Yes, our retail stores carry shoe inventory for the schools they serve.
Returns & Warranty
How do I return/exchange an item?
At Cramer’s, we will gladly exchange, replace, or refund your purchase when it is presented in unworn, saleable condition at any of our retail stores, or returned to our corporate office by mail. For the safety and protection of our customers, all refunds and exchanges require valid photo identification and a receipt. Refunds will be issued in the same form of tender as stated on the original receipt.
For security purposes, cash refunds exceeding $50.00 will be issued within 10-14 business days in the form of a check from our corporate office.
What is Cramer’s warranty policy?
Cramer’s offers a school year warranty against manufacturer’s defects. All our garments are guaranteed for a year from the date of purchase. In the rare event that a garment is defective, we will gladly replace it with an identical item and size.
Examples of covered manufacturer’s defects are:
- Hems or seams coming out
- Broken clasp or zipper
** Please note, the knees of our pants are under warranty for 30 days of wear. We’re sorry, but we cannot accept returns or exchanges on socks and tights that have been removed from their packaging.
Our goal is for all our guests to be completely satisfied with their purchase. If you have any doubts or questions about our return policy, please email us at firstname.lastname@example.org.
Can I return a customized item?
Yes, if the product is unworn and in sellable condition. However, special orders and items customized with a student’s name, initials, or graduation year are final sale and may not be returned or exchanged. Please see Cramer’s Return policy for further details.
How do I pay my outstanding balance?
Unfortunately, you are not able to pay outstanding balances online now. To pay an outstanding balance, visit one of our locations.
Do I have to pay for shipping?
There is a flat rate fee of $8.95 to ship orders placed online or in-store to a customer’s home. There is no shipping fee to send an order from one store to another for pick-up.
How do I order a gift card?
Gift certificates can be purchased in our retail stores. Gift certificates can only be used at our retail stores.
How do I order for my child’s school?
Please click on your school and shop for your students.